Refund Policy
Refund Eligibility
Refunds may be processed in the following cases:
Duplicate or accidental transactions
Failed transactions where the amount was deducted but not delivered to the recipient
Unauthorized transactions (reported within 24 hours)
Technical errors on our end resulting in incorrect processing
Non-Refundable Situations
Refunds will not be issued for:
Transactions completed successfully
Fees charged for service usage
Delays caused by third-party services (e.g., Jazzcash,Easypaisa)
We reserve the right to modify, suspend, or terminate services at any timDisputes between the merchant and end-customer (merchants must resolve these directly)e without notice.
Refund Request Process
To request a refund, please email us at hendrixtechnologies@gmail.com with:
Your full name/business name
Transaction ID
Amount
Reason for the refund request
Requests must be submitted within 7 days of the transaction date.
Refund Timeline
Once approved, refunds will be processed within 7 to 10 business days, depending on your payment method and banking institution.
Chargebacks
If a user initiates a chargeback without contacting us first, Hendrix Technologies reserves the right to suspend the associated account. We encourage resolving issues with us directly before involving your bank.
